Refund and Returns Policy

Introduction

Thank you for shopping at norano. We want you to be completely satisfied with your purchase. This policy outlines the terms and conditions for returns and refunds on products purchased from https://www.norano.store.

Return Eligibility

Timeframe

You have 30 days from the date of delivery to request a return. Items must be unused, in original packaging, and in the same condition as when you received them.

Non-Returnable Items

Certain items are not eligible for return, including:

• Gift cards
• Downloadable software products
• Personalized or custom-made items
• Perishable goods such as food, flowers, or newspapers

Return Process

Initiating a Return

To start a return, please contact our customer service team at [email protected] or +1 (904) 686-2680. You will need to provide your order number and the reason for the return.

Return Shipping

You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Refunds

Processing Time

Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.

Late or Missing Refunds

If you haven’t received a refund after 10 business days, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at [email protected].

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same one, contact us at [email protected] and send your item to: 462 West 13th Boulevard, Jacksonville, Florida 32289, United States.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

Contact Information

If you have any questions about our Refund and Returns Policy, please contact us:

• Email: [email protected]
• Phone: +1 (904) 686-2680
• Address: 462 West 13th Boulevard, Jacksonville, Florida 32289, United States